Beautiful Guarantee
Discover The Beautiful Guarantee® from Carpet Master Carpet One. Love your new floors, or we’ll replace them for free—ensuring your satisfaction with every step of the process.
Discover The Beautiful Guarantee® from Carpet Master Carpet One. Love your new floors, or we’ll replace them for free—ensuring your satisfaction with every step of the process.
Your floors are the canvas for every era of your life—from the big milestones to the everyday moments in between. At Carpet One Floor & Home, we believe your floors should be a source of pride, reflecting the beauty of your dreams. If your new floors fall short of expectations, we'll replace them for free.
With the Beautiful Guarantee®, we deliver more than just flooring—we provide an experience built on trust and reliability.
Our warranties are designed to provide incredible levels of protection while being easy to understand. Choose from a variety of options tailored to fit your lifestyle seamlessly.
Discover our Room by Room™ brand, setting the industry standard for beauty, style, and quality. Explore a curated selection of flooring styles to find the perfect match for your home and lifestyle.
With extensive installation expertise backed by industry-leading guarantees, our team ensures every step of the process is executed with precision and reliability.
Qualifying Products & Terms
Flooring products with a Three Diamond, Two Diamond, or One Diamond Room by Room™ warranty carry The Beautiful Guarantee®*. If after installation and during the time frame allotted for The Beautiful Guarantee® you wish to change your new flooring for a different Room by Room™ flooring in the same category (e.g. carpet or hardwood), but in a different style or color, your Carpet One Floor & Home® store will replace it free** with another Room by Room™ style or color of equal or lesser value. Should you wish to replace your flooring with a Room by Room™ upgrade (higher priced product) in the same flooring category (e.g. carpet or hardwood), you may do so by paying the difference in retail price. Any increase in cost due to industry price increases will be the consumer’s responsibility. No monetary compensation will be paid if a lower-priced product is selected.
This is a one-time-only replacement and does not include the replacement of cushion. Simply call your Carpet One Floor & Home® retailer within the time frame of the warranty and indicate you wish to choose another Room by Room™ flooring of the same product category under The Beautiful Guarantee®. This is a replacement warranty and does not apply to matters covered by other warranties.
Replacement includes material and labor. Labor to move furniture, permanent construction (built-ins such as cabinets and bookcases), equipment, or electronics is the customer's responsibility. This warranty applies to installations in owner-occupied close residential settings.
No replacement will be made with respect to carpet that has been glued down, flooring subjected to abuse, vandalism, alteration, or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event. This warranty applies only to the original purchaser of a Carpet One Floor & Home® style flooring that has been professionally installed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer.
*Area rugs and custom installations of any flooring installed with inserts or a border are excluded from The Beautiful Guarantee®. ** See store for details.
The Beautiful Guarantee® Timeframe By Warranty Type
Three Diamond: 120 Days
Two Diamond: 60 Days
One Diamond: 30 Days
For additional information on The Beautiful Guarantee®, and Room by Room™ Warranty System, view our Warranty Guide.
Thank you for contacting Carpet One Floor & Home. Your local flooring expert will reach out to you regarding your inquiry.